Support & FAQs

General FAQs

Will you have HD or digital versions of your films available?
Yes!  We now have HD Video on Demand available for instant streaming of the films.  Please see the Video on Demand How to Buy page or the Video on Demand FAQs below for more information.

When is your next film going to be available?
We have our next big film in the works and we expect to it available this fall. Please watch for updates!

I emailed a question to Donnie.  Will he respond?
Yes! Donnie will make his best efforts to respond, however given his schedule his response may be delayed.

Will the DVDs work for International Customers?
Yes, the formatting for the DVD is universal, so it will work with any DVD player.

How long will it take to receive my order?
Please see our Shipping section below for more information.

 

Video on Demand FAQs

WATCHING VIDEOS
TROUBLESHOOTING

 

 

Shipping

Standard Shipping via USPS will ship First Class within the United States.  First Class shipments typically arrive within 1-3 days depending on the destination.  

Overnight Shipping via USPS typically arrives within 1-2 days depending on the destination.

International Shipping via USPS will be available to most international addresses.   Note that shipping times to international destinations can be delayed due to customs and are not able to be tracked easily once outside of the United States.   Typical shipping time for international orders are between 1-6 weeks depending on the destination.  
Most orders will ship within 24-48 hours, however it can sometimes take 3-5 days to process orders.

 

Return Policy

If you have an issue with an item, please Contact Us with your order number and details about the product. We will respond quickly with instructions for how to resolve your issue.